of Technical Education (ENET) - Buenos Aires
September 1959 - September 1965
Diploma, Engineering Technology
IATTO (International Association of Trade Training Organizations, Brussels)
|1992 - ongoing
University of Toronto
Business Communications, Business Law, Marketing, Organizational Behaviour, Professional Presentations, Effective Customer Service
Ryerson Polytechnic University
International Trade Research, Market Entry and Distribution, Global Entrepreneurship, International Marketing, International Trade Finance, International Trade Logistics, International Trade Law, Quality Control, Training Techniques for Field Managers, Professional Data Processing.
|Teaching and Training Experience||
1990 to 1994
Thomas McKaig International
Senior Advisor to TMIs international clients
Canadian Executive Service Organization (CESO)
International Business Advisor and Aboriginal Business Assistance
Assessed telecommunication sector needs for the Ministry of Communications of Peru and prepared reports for the Canadian International Development Agency (CIDA).
Provided business consultative services and prepared feasibility studies for the telecommunication sector and support industry in cellular telephony, voice & data transmission, wireless technology, LMDS and new emerging technologies.
Sought business linkages between Canadian and overseas private companies, research organizations and government offices.
Led business development initiatives, developed proposals and undertook international consulting assignments on behalf of government agencies and private sector clients in Argentina, Peru, Brazil, Taiwan, China, and Hong Kong.
Identified and set up measuring and control tools on business operations, expenditures, manpower performance and efficiency.
Provided business analysis and advised clients on the application of new technological solutions to business processes.
Evaluated future business and environmental impact of projects requiring transition to new technologies.
|1990 - 1994
ROGERS CANTEL Communications Inc./AT&T, Toronto
Director, Technical Service
Created standard operations/controls for the Service Departments of 46 Rogers Cantel Service Centers / AT&T retail outlets with budget responsibility of $4.7 million. Identified key opportunity areas. Prepared strategic business plans to improve profits and customer service. Formed and monitored customer service standards.
1987 - 1990
1985 - 1987
Reduced turn around time of repairs by 50% by implementing new operating procedures.
Delivered training programs to sales and technical personnel.
Provided technical support for installations, service and testing of trunked, cellular mobile and portable radio equipment that serviced over 15,000 customers in the Greater Toronto Area.
Prepared manufacturing reports and made production process recommendations to the Engineering Department regarding SCADA system (Computer-Based Supervisory Control and Data Acquisition Systems) resulting in a 15% increase in productivity.
Prepared and modified technical drawings, compiled experimental data and designed support equipment.
Performed troubleshooting of advanced data communication equipment at component level, ensuring compliance with customer and company specifications and government standards.
Installed and documented procedures for testing sub-assembly circuit boards at high speed with automatic test equipment (ATE), trained assembly line personnel in the use of manual and automatic testing equipment, and wrote testing procedures for the manufacturing facilities.
Constructed, tested and performed troubleshooting of microprocessor controlled testing equipment for analyzing digital and analogue signaling circuit boards and sub-assemblies at high speed.
Calibrated, tested and compiled experimental information from state-of-the-art data communication equipment to meet DOC and FCC standards.
1975 - 1979
Planned, set up and managed three Radio Shack repair depots in Ontario, including two microcomputer repair centers.
Supervised and trained repair technicians.
Provided technical service support to 32 Radio Shack retail outlets in Central Ontario.
|Memberships and Affiliations||